1. General Policy
At FutureRoots Academy LR, we specialize in delivering digital vocational products (training toolkits, interactive guides, VR simulations, planners, and 3D resources). Since these are non-physical, instantly accessible items, our refund policy is limited but transparent.
2. Refund Eligibility
You may request a refund if one of the following conditions applies:
- Technical Issues: The file is corrupted, cannot be opened, or contains major defects that prevent normal usage.
- Duplicate Purchase: You accidentally purchased the same product more than once.
- Incorrect Delivery: You received a different product than the one described or purchased.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after completing the purchase.
- Product meets its description but does not match personal preferences.
- Compatibility issues due to outdated or unsupported software/devices (customers are responsible for ensuring compatibility before purchase).
- Products already downloaded and substantially used before requesting a refund.
4. Refund Process
- Submit your refund request within 14 days of purchase.
- Contact us at support with your order number, product name, and reason for request.
- Our support team will review your request and, if approved, process the refund within 7–10 business days to the original payment method.
